Terms of service

 

Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Pali Sante website and services. By accessing or purchasing from this website, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. Business Information

Pali Sante is an online store engaged in the sale of medical and home care equipment in India, operating in accordance with applicable Indian laws and regulations.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years of age, or
  • You are using the website under the supervision of a parent or legal guardian

3. Products & Medical Disclaimer

  • Products sold on Pali Sante are intended to support medical and home care needs.
  • Product descriptions, images, and specifications are provided for general informational purposes only.
  • Pali Sante does not provide medical advice. Customers are advised to consult qualified healthcare professionals before using any medical equipment.
  • Product suitability is the responsibility of the customer.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Pali Sante reserves the right to modify prices at any time without prior notice.
  • Payments may be made via online payment methods and Cash on Delivery (COD) (where available).

5. Orders & Acceptance

  • Placing an order constitutes an offer to purchase.
  • Orders are subject to verification and acceptance by Pali Sante.
  • We reserve the right to cancel or limit quantities due to stock unavailability, pricing errors, verification failure, or regulatory reasons.
  • In case of cancellation after payment, eligible refunds will be processed as per the Return & Refund Policy.

6. Shipping & Delivery

  • Shipping and delivery are governed by our Shipping Policy, which forms an integral part of these Terms.
  • Estimated delivery times are indicative and not guaranteed.
  • Priority delivery may be available for Greater Noida and nearby areas, subject to availability.

7. Returns, Refunds & Cancellations

  • Returns and refunds are governed by our Return & Refund Policy.
  • Certain medical and hygiene-related products may be non-returnable and non-refundable.
  • Orders may be cancelled only before dispatch.

8. Cash on Delivery (COD)

  • COD is available on select pin codes only.
  • COD orders may require additional verification.
  • Repeated refusal or non-acceptance of COD orders may result in account restrictions.

9. User Responsibilities

You agree:

  • To provide accurate and complete information during checkout
  • Not to misuse the website or engage in fraudulent activities
  • Not to upload or transmit harmful, unlawful, or misleading content

10. Intellectual Property

  • All website content including text, images, logos, graphics, and design is the property of Pali Sante.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Pali Sante shall not be liable for indirect, incidental, or consequential damages
  • Liability, if any, shall not exceed the value of the product purchased
  • Pali Sante is not responsible for delays or failures caused by third-party service providers or force majeure events

12. Force Majeure

Pali Sante shall not be held liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, government actions, courier disruptions, or technical failures.

13. Compliance with Indian Law

These Terms are governed by:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-commerce) Rules, 2020
  • Other applicable Indian laws and regulations

14. Governing Law & Jurisdiction

  • These Terms shall be governed by and interpreted in accordance with the laws of India.
  • Courts located in Uttar Pradesh, India, shall have exclusive jurisdiction.

15. Amendments

Pali Sante reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of revised Terms.

16. Contact Information

For any questions, concerns, or grievances, please contact us via the Contact Us page or customer support details provided on the website.