Privacy policy

Privacy Policy

This Privacy Policy describes how Pali Sante (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website. This policy is in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

By using our website, you consent to the collection and use of your personal data as described in this policy.

1. Applicability

This Privacy Policy applies to:

  • Visitors to the Pali Sante website
  • Customers placing orders or using our services
  • Any individual whose personal data is collected through our platform

2. Personal Data We Collect

We may collect the following categories of personal data:

a. Information You Provide

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Payment details (processed securely via third-party gateways)
  • Any information shared via contact forms or customer support

b. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and similar tracking technologies

3. Purpose of Data Collection

Your personal data is collected and processed for the following lawful purposes:

  • Processing and fulfilling orders
  • Shipping, delivery, and order tracking
  • Customer support and communication
  • Payment processing and fraud prevention
  • Compliance with legal and regulatory obligations
  • Improving website performance and user experience

We do not collect more data than is necessary for these purposes.

4. Consent & Lawful Use

In accordance with the DPDP Act, 2023:

  • Personal data is collected only with clear and lawful consent
  • Consent is obtained through website interactions such as checkout, account creation, or form submissions
  • You may withdraw your consent at any time, subject to legal or contractual obligations

5. Sharing of Personal Data

We do not sell or trade your personal data.

Your data may be shared only with:

  • Courier and logistics partners for order delivery
  • Payment gateways for transaction processing
  • IT and website service providers (including Shopify)
  • Government or legal authorities, when required by law

All third parties are obligated to protect your data and use it only for the intended purpose.

6. Data Storage & Security

We implement reasonable security safeguards to protect personal data, including:

  • Secure servers
  • Encrypted payment processing
  • Restricted access to sensitive information

Despite our efforts, no method of electronic storage is 100% secure. Users share data at their own risk.

7. Data Retention

Personal data is retained:

  • Only for as long as necessary to fulfill its intended purpose
  • As required under applicable laws (tax, accounting, consumer protection)

When no longer required, data is securely deleted or anonymized.

8. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve functionality and performance
  • Analyze traffic and usage patterns
  • Enable essential website features

Users can control or disable cookies through their browser settings. Disabling cookies may affect website functionality.

9. Your Rights Under DPDP Act, 2023

As a Data Principal, you have the right to:

  • Access your personal data
  • Request correction or updating of inaccurate data
  • Request deletion of personal data (subject to legal obligations)
  • Withdraw consent for data processing
  • Raise grievances related to data handling

Requests can be made via the Contact Us page.

10. Children’s Privacy

Pali Sante does not knowingly collect personal data from individuals under 18 years of age. If such data is identified, it will be deleted promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

12. Changes to This Privacy Policy

Pali Sante reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of the revised policy.

13. Grievance Redressal

In accordance with Indian law, users may raise privacy-related grievances by contacting us through the Contact Us page.

We will make reasonable efforts to resolve grievances within a lawful timeframe.

14. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023.